The architecture of an operational CRM system typically includes modules for sales force automation, marketing automation, and customer service automation. It may integrate with other systems, such as ERP and supply chain management systems, to provide a comprehensive view of customer interactions. The data is stored in a centralized database that can be accessed by different departments.
With Techeduflex INC's objective advice and assessment of multiple Ecommerce ERP solutions, businesses are given the tools they need to boost the effectiveness and satisfaction of their online operations.
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Streamlines sales, marketing, and customer service processes
Improves customer interactions and satisfaction
Increases productivity and efficiency of sales, marketing, and customer service teams
Provides real-time access to customer information and insights
